I do support you and have had nothing but good experiences using your client and will continue to do so. I also am happy to see that you are taking our feedback and will attempt to provide us with more consistent updates.
However; with that said, I will say Feary has been the only negative side of my time here. I do understand it gets tiring answering the same questions over and over again, but at the end of the day we are paying customers. Some of the bits we pay for are not cheap after converting to USD; so to expect a bit more professionalism at times is not a lot to ask for. I've personally witnessed on multiple occasions Feary being rude, narcissistic and belittling toward us.