It can say whatever it likes - it does not change the legal responsibilities. I'll give it a little more time, then start taking action.
Chod could well find himself legally barred from forming or operating a business.
I love paying for a service and being told nothing in terms of progress or refunds for 8+ months. One does wonder what UK Trading standards might have to say about that? I am close to finding out - as is Chod and crew.