When a product is updating, paused, in maintenance, or offline, you'll now see a clear status banner near the top of its page with the public note from the dev team and the time it's been in that state.

Active license time is extended automatically for the duration of any downtime — your 30-day key will get a credit added equal to whatever time the product spent unavailable.

When you open a ticket, our automated assistant looks at it first and replies with relevant info pulled from our guides — usually within a minute of submission. Once a human staff member is involved, the bot stays out of the conversation.

If the bot can't help (uncommon question, abuse / hate detection, or a moderation flag), it stays silent and your ticket goes straight to a human reviewer.

Fixed crashing issue

See live status on the Squad Streamproof product page.

Fixed crashing issue

See live status on the Squad product page.

After your purchase, head to Account → Reviews to leave feedback on a product you've used. We email you a personal one-time discount code immediately — usually 10% off your next order.

Reviews are read by our team before being published, so be honest. If you're approved, your review appears on the product page; the rating contributes to the aggregate star score.

Investigating crashes

See live status on the Squad Streamproof product page.

Investigating crashes

See live status on the Squad product page.

When a guide exists for a specific product, links to 'setup help' on that product's page now go directly to the relevant guide instead of the generic /guides index. There's also a prominent 'Read the {Product} setup guide →' link near the See pricing CTA.

Added Infinite Lunge

See live status on the Dead By Daylight product page.

When opening a ticket from your account, you can now select which license the ticket relates to from a dropdown. This skips the back-and-forth of 'which product are you talking about?' and helps us solve issues faster.

Logged-in customers see the dropdown both in the dashboard ticket form and on the public /support contact page.

Release

See live status on the Last Oasis product page.

Fixed crashing issue on launch

See live status on the Squad product page.

Updated for latest game version

See live status on the Squad Streamproof product page.

Updated for latest game version

See live status on the Squad product page.

An update is rolling out. Access will resume shortly.

See live status on the Squad Streamproof product page.

An update is rolling out. Access will resume shortly.

See live status on the Squad product page.

Added Tonic ESP/Aura

See live status on the Dead By Daylight product page.

First release!

See live status on the Smite 2 product page.

Fixed config saving for latest unreal version

See live status on the Squad product page.

Fixed config saving for latest unreal version

See live status on the Dead By Daylight product page.