MlgResolve

Hey everyone...I have a quick concern. I purchased the 1 month vip forum access, except when I go to members panel, it tells me I am not allowed to access this area. Also, when I go the forum section, it says , "you do not have permission to access this page." I have proof of purchase, and I have reached out to an admin with no response so far. I would just really like any help, thanks in advanced